Welcome to our FAQ page! Here, you’ll find answers to the most commonly asked questions about our One Bespoke furniture shop in Dubai. If you need further assistance, feel free to contact our customer service team.
1. What types of furniture do you offer?
We offer a wide range of furniture, including living room sets, bedroom furniture, dining tables, office furniture, outdoor furniture, and more. Our collection includes contemporary, classic, and modern styles to suit every taste and home decor.
2. Do you offer custom-made furniture?
Yes, we provide custom-made furniture options. If you have specific designs or dimensions in mind, our skilled craftsmen can create bespoke pieces tailored to your requirements. Contact us for a consultation to bring your vision to life.
3. Where is your furniture sourced from?
Our furniture is sourced from reputable manufacturers around the world, including local artisans in the UAE. We focus on quality, durability, and design, ensuring that every piece we offer meets our high standards.
4. Do you provide delivery and installation services?
Yes, we offer delivery and installation services across Dubai and the UAE. Our professional team will ensure your furniture is delivered safely and assembled correctly in your home. Delivery charges may vary based on your location and the size of your order.
5. What are your delivery timelines?
Our standard delivery timelines range from 3 to 7 business days, depending on the availability of the items and your location. For custom-made furniture, the delivery time may vary based on the complexity of the order. We will provide an estimated delivery date at the time of purchase.
6. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your furniture, you can return or exchange it within 14 days of delivery, provided it is in its original condition and packaging. Custom-made items are non-refundable. Please refer to our full return policy for more details.
7. Do you offer warranty on your products?
Yes, we offer a warranty on most of our furniture products. The duration of the warranty varies depending on the item. Our warranty covers manufacturing defects and does not include damage caused by improper use or normal wear and tear.
8. Can I view the furniture before purchasing?
Absolutely! We welcome you to visit our showroom in Dubai to experience the quality and comfort of our furniture firsthand. Our knowledgeable staff will be happy to assist you in finding the perfect pieces for your home.
9. Do you offer financing options?
Yes, we have flexible financing options available to make your purchase more convenient. You can choose from various payment plans that suit your budget. Please speak with our sales team for more details.
10. How can I place an order?
You can place an order through our website or by visiting our showroom in Dubai. If you need assistance, our customer service team is available to help you through the process.
11. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, bank transfers, and cash on delivery. For online purchases, secure payment options are available through our website.
12. Can I track my order?
Yes, you can track your order online or by contacting our customer service team. We will provide you with regular updates on the status of your delivery.
Need More Help?
If your question wasn’t answered here, please don’t hesitate to get in touch with us. You can reach us via phone, email, or by visiting our showroom in Dubai. We’re here to help make your shopping experience as smooth and enjoyable as possible.